Trust & Safety
Our promise to keep every pal safe
We combine careful verification, clear expectations, and responsive support to build confidence at every step.
Before you book
- 1Review carer profiles, badges, and references. Message them within PetzPals to ask questions about care routines.
- 2Schedule a virtual or in-person meet & greet in a public setting before confirming services.
- 3Share clear instructions, emergency contacts, and vet details using the care checklist in your dashboard.
During care
- 4Keep communication inside PetzPals messaging to benefit from automated check-ins and safety alerts.
- 5Require photo or video updates based on your pet’s needs, especially for first-time carers.
- 6Use the in-app emergency flow to reach our team 24/7 if anything feels off. We coordinate support immediately.
After a stay
- 7Share a review to help future guardians make confident choices. Highlight what went brilliantly or what can improve.
- 8Report any incidents within 48 hours so we can investigate quickly and pause the listing if needed.
- 9Adjust your care preferences in the dashboard based on what you learned to keep future bookings smooth.
Need to escalate an issue?
We’re here around the clock. Call the emergency line in your dashboard or email safety@petzpals.com.